It would be more helpful to try to be more exact about the waiting time on a job. For example, I was told it could be 2 hours for my brake job. Your location is not close to walking to stores, so I asked my 96 year old Dad to drive (from Odenton) and back so I wasn’t sitting in your waiting area for a possible 2 hours. The job took about 1 hour if not less. I would have waited rather than have my Dad on the road. Try to be more precise with your estimated wait times. The only reason I did not rate you with a 5. Thank you.